Articles
Interesting
process improvement and organization development articles
with information and tips you can use to improve your organization
or department.
Creating
Commitment to Action - Making Process Improvements ZOOM!:
Learn why government leaders may be reluctant to support process
changes, how to ensure support and how to overcome the two
hurdles leaders most often struggle with.
Cool
Ideas: Connie Nelson, an expert public sector
consultant, highlights the Zoom for Change process that helped
the State of Iowa reinvent key service systems.
Zooming
For Results: David Osborne, a senior public sector
consultant, discusses how Zoom for Change participants consistently
produce significant results in government entitles where other
TQM processes often fizzle.
Process
Improvement Results | Case Studies
| Testimonials
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