Process
Improvement that Works
Easy
to Use Process Improvement that Gets Results
Now you can resolve your business problems and customer
complaints using Zoom For Change process improvement
steps.
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After
consulting with you about your business situation,
we help you determine… |
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Which work process is causing the problems and complaints |
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Which
people should get involved in a Zoom Team to fix
it |
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Which
managers need to be engaged to support the team |
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Next,
we coach the managers to sustain the project, and
we teach the Zoom Team proven tools and steps to
fix the problem process. |
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The
team quickly tries out each process improvement
idea to confirm that it will work before it's implemented
full-scale. |
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The
team quantifies the improvements into dollars saved
and time saved. We ensure a positive return on your
Zoom For Change investment. See examples below. |
Look
at What Departments Accomplished In 2 Months of Using
Zoom For Change…
View results by department or by
process.
Each
department accomplished their results within two
months of using Zoom For Change process improvement
steps. This is just a small sample of client's results.
Department
Results
| All
Departments |
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The
City of Dallas will improve their grant success
rate by 22% and save $200,000 per year in audit
costs using a centralized grant-tracking system
and post-grant award conferences. The Zoom team
also dropped grant-processing time from five months
to two months. |
| Administrative
Services |
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Contracting
process—saved 22 workdays on each of 800 vendor-purchasing
contracts (a 96% reduction in processing time) or
17,600 workdays saved per year. |
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Contracting
process—will save as much as $1.45 million
per year by paying contractors faster using a purchasing
card. |
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Accounting
claims process—freed-up 40 hours per month
of employee time to process 20,000 claims each year
by reducing data lookups, training on data entry
shortcuts, and eliminating date stamping. |
| Appeals
Board |
| •
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Claims
process—reduced claims processing time from
93 days to 30 days by eliminating federal funds
from the process, reducing hand-offs, and drafting
legislation that cut in half the number of years
vendors can make a claim. |
| Arts
|
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Grant
application process—saved 16 days per application
(a 34% reduction of processing time) by simplifying
the application form, developing an approval checklist,
and eliminating the pre-evaluation step. |
| Building
Permits |
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The
wait time for the City of Dallas Building permits
was cut 18 minutes per customer and the permit processing
time 11 minutes per permit by reassigning staff
and making appointments for repeat customers. |
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The
time it takes the City of Dallas to review a Fire
Sprinkler Plan will be cut in half to four weeks.
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| Commission
for Civil Rights |
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Investigation
process—doubled the number of investigations
completed, dropped investigation time from 9 months
down to 4 months per case, and closed 18 more civil
rights complaints in one month than in any month
during the previous two years. Citizens are provided
greater due process protection and fairness. |
| Customer
Service |
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The
City of Dallas’ 311 system will now call back
29% of citizens missed in the past when they had
requested a call back. The Zoom team designated
who’s responsible to call citizens back. They
eliminated software issues and provided cell phones
to City employees who needed them to contact citizens.
The savings are estimated at $202,000/year. |
| Courts
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Fine
collections process—will save $58,000 per year
by eliminating delays caused by unnecessary reviews
and missing information. |
| Economic
Development |
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Grant application process—tripled the number
of grants closed per month, and reduced the time
to close-out a contract by a over a full year. These
changes enable faster creation of new jobs. |
| Finance
Authority |
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Title application process—eliminated a 3-month
backlog of home title guarantees while also processing
65 more applications each week with no change in
staffing. Homebuyers receive titles quicker. |
| Fire
Department |
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By
collecting re-test and re-submittal fees on fire
alarms, the City of Dallas will generate $83,000/
year in new revenue. By eliminating re-work on building
plans, archiving, and in duplicate computer systems
the City will see a cost benefit of $238,410/ year.
They expect to see a 6% reduction in red-tagged
fire inspections, delighting building contractors. |
| Governor's
Office |
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Firearms and pardons application process—cut
the processing time in half from 978 days to 480
days per application by reducing steps, requiring
the applicant to supply more information, and streamlining
the investigation process. The time saved freed-up
one full-time criminal agent per year to investigate
real crimes against citizens. See
the Case Study |
| Human
Resources |
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Hiring
laborers in the City of Dallas now takes 11 fewer
hours. To provide Department heads a list of Civil
Service candidates takes 20 fewer hours. The City
saved $245,000/year in training, advertising, and
processing new hires. |
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New employee hiring process—reduced the time
to hire a new employee by 26 days (a 96% reduction)
to allow the employee to begin work sooner. |
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Payroll
process—reduced processing time from 4 days
to 1.7 days per request for each of the 1,650 requests
per month. Improvements included consolidating and
simplifying the 150 types of requests, limiting
the documentation for 27 types, and stopping three
people from repeating the same step. This process
is now ready for the new automated system recently
purchased. |
| Information
Technology |
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Help Desk process—freed-up 100 workdays per
year that can now be spent really helping customers
by eliminating unnecessary screening questions that
did not address the customer's problem. |
| Parks |
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Grant reimbursement process—reduced processing
time from 60 days down to 10 days per reimbursement
(an 83% improvement) by reducing the number of forms,
eliminating redundant approvals, conducting training,
and allowing electric funds transfer. |
|
C.
Geissler, Iowa Lt. Governor,
Iowa Governor, J Baumann |
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| "ZOOM
works for Iowans. The results speak for
themselves: Social Workers now get license
renewals in two days instead of 21; Public
Safety can direct $363,000 more per year
to the front lines of protecting the public
because ZOOM streamlined travel costs; and
incident reporting, which protects loved
ones at the Veterans Home, now happens in
two days when it used to take 54 days."
Tom
Vilsack
Governor of Iowa |
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| "Thinking
outside the box" was just another catchphrase.
After Zoom training, the words actually
have meaning and application… we can't
stop the flow of new ideas!
We've
reduced our turn-around-time and freed up
staff allowing them to concentrate on the
core business functions.
I
strongly recommend this program for all
business users.
Kerry
Carmen
Iowa Finance Authority |
|
| "Our
Zoom team was given a process that had been
worked on by another team for over three
years with no improvement. The team spent
less than a month and reduced the incident
report turnaround time by 52 days!
Our
whole organization is amazed and more teams
are starting."
Cindi
Hineman
Iowa Veterans Home |
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| Public
Health |
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Paternity applications process—saved 7 working days
for each of the over 7,000 paternity affidavits processed
per year. |
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Contracting
process—saved 76 workdays on Emergency Medical Services
contracts, which cut the processing time by 53%. |
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Social
worker license renewal application process—reduced
customer wait-time from 21 days down to 2 days per license
renewal application. The data being collected from the
new online system helps schools provide better social
worker training programs. See
the Case Study |
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Residential
facility accounting process—the redesigned accounting
systems gives clients 24/7 access to their personal bank
account. Previously, accurate account balances were available
only 1 day a month. |
| Public
Health Child Support Services |
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Case management process—increased caseload capacity
by 60 cases per week without increasing staff. |
| Public
Safety |
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Travel expense reimbursement process—eliminating
unnecessary executive-level approvals will save $363,000
per year in airfare increases that occur due to waiting
for authorization of travel plans. |
| Revenue |
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Inheritance tax process—reduced customer wait time
by 18 days / return, a 40% savings. The team eliminated
redundant steps, including balancing deposits, and expanded
their database to generate tax clearance certificates
automatically when approved. How
was the department impacted? |
| Tourism |
| •
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Material distribution process—internal customers
who had waited 27 days for deliveries, now receive same-day
deliveries. Improvements included developing a quarterly
delivery schedule, email ordering, and eliminating an
unnecessary approval step. |
| Vehicle
Maintenance |
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Fleet vehicles in the City of Dallas will get license
plates and radios faster. Several City departments will
save five weeks of wait time and $30,000 per year. The
Dallas Police Department will receive additional marked
squad cars up to five months faster. |
| Veterans'
Home |
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Reporting process—dropped the incident report turn-around-time
from 54 days down to 2 days (a 96% reduction) after discovering
that 1 signature, not 7, is required. The web-based reporting
system delights managers with customized data and enables
a faster pro-active response to safety problems. See
the Case Study |
Your
Organization Can Do It, Too
In less than a week, your organization's teams can be handling
problems using a proven successful combination of training
and facilitation. Your boss, employees and customers will
appreciate how quickly and easily they see tangible improvements
within your budget. You are assured a positive return on your
investment.
Present
Dynamics, Inc. and Outside
Edge, Inc. have partnered to offer this three-part
program of consultation, training and facilitation services
especially designed to propel your organization towards successful
preparation, introduction and implementation of customer-oriented
and bottom-line producing change initiatives, like process
redesign.
Contact
us today for more information. Find out how your organization
can improve customer service, save money and reduce wasted
staff time.
Case
Studies | Testimonials
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